Acceptable use policy
This policy governs your use of BetterFlow, built by BetterQA, an ISO 27001 certified company with 8+ years of experience. BetterFlow serves teams across 15+ countries. According to research by ENISA, clear acceptable use policies reduce security incidents by 35%. Violations may result in account suspension or termination.
What activities are permitted on BetterFlow?
You may use BetterFlow for these activities:
- Track time and manage projects for your organization
- Manage employee leave requests and approvals
- Generate productivity insights using AI analytics
- Provide clients with view-only access to project data
- Export data for compliance and reporting purposes
- Integrate with approved services (DeskTime, etc.)
What activities are prohibited on BetterFlow?
You agree not to use BetterFlow for any of these:
1. Illegal or harmful activities
- Violating any applicable laws or regulations
- Infringing on intellectual property rights
- Distributing malware, viruses, or harmful code
- Engaging in fraud, phishing, or identity theft
- Harassing, threatening, or abusing other users
2. Security violations
- Attempting unauthorized access to accounts
- Circumventing security or authentication measures
- Probing or scanning for system vulnerabilities
- Interfering with service availability
- Launching denial-of-service (DoS) attacks
3. Misuse of platform features
- Reverse engineering or decompiling the Platform
- Automated scraping beyond intended functionality
- Creating fake accounts or impersonating others
- Reselling Platform access without authorization
- Competitive intelligence gathering via the Platform
4. Surveillance abuse
- Monitoring employees beyond intended features
- Installing additional surveillance on employee devices
- Using Platform data for discriminatory purposes
- Violating employee privacy rights or labor laws
5. Data misuse
- Uploading unnecessary sensitive data (medical, financial)
- Sharing client data across projects without authorization
- Exporting data for unrelated purposes
- Selling or sharing Platform data with third parties
6. Resource abuse
- Excessive API calls that strain infrastructure
- Storing excessive files beyond business needs
- Running scripts that interfere with performance
3. Content guidelines
Content you upload must not contain:
- Hateful, discriminatory, or offensive material
- Adult or sexually explicit content
- Violent or graphic imagery
- Spam, advertising, or unrelated promotional content
- False, misleading, or defamatory information
How do I report a policy violation on BetterFlow?
Report violations immediately using these contacts:
Security issues: [email protected]
Abuse reports: [email protected]
General support: [email protected]
What happens if I violate the BetterFlow acceptable use policy?
Depending on severity and frequency, we may:
- Issue a warning and request corrective action
- Temporarily suspend account access
- Permanently terminate your account
- Refuse to provide refunds for paid subscriptions
- Report illegal activities to law enforcement
- Pursue legal action for damages incurred
6. Cooperation with investigations
We reserve the right to cooperate with law enforcement. This may include disclosing account information. We do so when legally required.
7. Updates to this policy
We may update this policy at any time. Material changes will be communicated with 30 days' notice. Continued use after changes constitutes acceptance.
8. Contact
Questions about this policy? Contact us: